Frequently Asked Questions

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Be In the Know!

    Welcome to Fallbrook-Temecula Valley Orthopaedic. We realize you have a choice for your medical care and we are pleased you have chosen us to provide your care.

    Our office hours are 9:00 a.m. - 5:00 p.m. PST.

Office Locations

    Fallbrook Office
    521 East Elder, Suite 202
    Fallbrook, CA 92028
    Phone: (760) 728-5851
    Fax: (760) 728-0703

    Murrieta Office
    25150 Hancock Ave, Suite 200
    Murrieta, CA 92562
    Phone: (951) 698-4660
    Fax: (951) 698-4659

Appointments

    To schedule an appointment, please call
    Fallbrook: (760) 728-5851 or Murrieta (951) 698-4660.

    Our office hours are Monday - Friday, 9:00 a.m. - 5:00 p.m.

    Click here for office locations and directions.

    When visiting our office for the first time, we ask that you fill out the new patient forms and bring them with you to your appointment. You will also be required to present your insurance information and valid identification at the time of check-in.

Cancellation Policy

    Please call us at least 24 hours in advance to cancel or reschedule your appointment. Cancellations less than 24-hours are subject to a cancellation fee. Please speak with our office staff if there are any concerns regarding our policy.

Running Late

    If you are running late let us know. We may be able to see another person ahead of you or reschedule you for another day. We value your time and we take pride in our efficiency.

Check-in

    If you are scheduled for an appointment, arrive at least 20-minutes ahead of your scheduled reservation so we can complete all paperwork before your appointment time. Don't forget to put your cell phone on vibrate or off during your visit.

New Patient

    Your first visit is very important. A little planning ahead will help make your visit timely. Click here to view our new patient page.

Prescription Request

    Please contact your pharmacy to request medication refills. Your pharmacy will notify our office of your refill request. We require 24 hours for refill request. Please be aware that refills received on Fridays or holidays may not be authorized until the next business day.

Clinical Questions

    Please be aware if you call our office with a clinical question, our physicians and nursing staff are in clinic during the day and cannot be called away from patients to speak to you. Our receptionist will get your message to our clinical staff and they will return your call as soon as possible.

    NOTE: if you have recently had surgery, please notify our receptionist of any problem you are experiencing and she will immediately notify a member of our clinical staff.

Insurance and Disability Forms

    Please be aware that we charge $15.00 to complete the following paperwork:
    Insurance Forms
    AFLAC
    FMLA
    Disability
    We require 5 business days to complete any paperwork given.

Billing & Payment Questions

    We accept most major insurance plans. Please check with your insurance carrier in order to verify network participation and referral authorization.

    Payment

    In order for our office to submit an insurance claim, you are required to present your insurance information and valid photo identification at the time of check-in. You are responsible for any co-payment or deductible at each visit, in accordance with your insurance policy.

    If you do not have insurance, payment is due in full at the time services are rendered. Please check with our office about payment plan options. We accept cash, check, debit card and most major credit cards.

    Referral Authorization

    Some insurance plans require the patient to obtain a referral authorization from their primary care provider prior to receiving services from a specialist. If your plan requires a referral authorization, services will only be provided if the referral authorization is at our office at the time of your appointment. If referral authorization is an issue, we can reschedule your appointment.

    For further questions contact our billing department with any questions:
    Fallbrook Office: (760) 728-5851
    Murrieta Office: (951) 698-4660

Surgery

    If I am recommended surgery what happens next?

    Once the surgeon has recommended surgery he will inform you if you require a cardiac clearance prior to having your surgery scheduled. Once you have obtained clearance you can then call our Surgery Scheduler at (760)728-5851 to make arrangements.

    If you do not require a cardiac clearance our scheduler will then call you usually within 1 week of your original visit to go over future surgery dates. When your surgery date is finalized she will then give you a date for a future pre-op appointment where you again will meet with the surgeon and go over any last minute questions you might have. At that visit you will be given orders for getting needed blood work and ekg if required.

Fallbrook Temecula
Fallbrook: (760) 728-5851 | Murrieta (951) 698-4660 RSS Twitter Facebook Connect with Us